Outlook Pick & Mix Menu
Most people use Outlook to send and receive emails, but it is so much more versatile than that. You can create a desk diary, not only for use by you, but for sharing with work colleagues. You can arrange meetings, manage tasks, keep a list of contacts and create mail merges.
Use our Pick and Mix menu to choose the topics you want to learn, then email us by following this link , so we can create the perfect training mix, designed specifically to meet your needs.
Sending & Receiving Emails
This topic not only shows you how to Send & Receive emails but also how to make them look more professional.
At the end of this topic you will be able to:
° CC (carbon copy) and BCC (blind carbon copy)
emails
° Send attachments
° Handle attachments received
° Forward messages
° Format emails using themes and styles
° Create and use signatures
° Use hyperlinks
° Insert graphics
° Check grammar and spelling
Managing Your Contacts
The Contacts section in Outlook is more than just an address book. Create electronic business cards to send via email, store multiple phone numbers and emails for your contacts and perform automated mail merges.
At the end of this topic you will be able to:
° Add a new contact
° Find a Contact
° Work with distribution lists
° Create and modify business cards
° Perform Mail Merges from your contacts
Email Options
Email options in Outlook allow you to email in a way most convenient to you.
At the end of this topic you will be able to:
° Change the default email account
° Send a calendar
° Send a business card
° Set messages with importance and sensitivity
° Flag a message for follow-up
° Assign a category
° Request a delivery and read receipt
The Calendar
The Outlook Calendar enables you to manage your time more efficiently, set up one-off or recurring appointments, invite attendees and assign categories.
At the end of this topic you will be able to:
° Work with calendar views
° Work with appointments, invite attendees and
accept or reject invitations
° Use reminders
° Assign categories
° Set up Calendar options
Dealing with Junk Email (Spam)
Junk email or Spam is not only really annoying but can also waste so much time. Outlook provides you with the tools to help reduce this problem.
At the end of this topic you will be able to:
° Understand junk email filtering
° Set up junk email options
° Block and allow emails from specific
addresses
Working with Schedules & Meetings
A meeting is an event that needs to be co-ordinated with other people’s schedules. Outlook has two tools to help you arrange meetings. First, you can view other people’s calendars (with the appropriate permissions) to see when they are free. Secondly, you can send meeting requests, via email which can be accepted or declined.
At the end of this topic you will be able to:
° Send a meeting request and track meeting
invitations
° Plan a meeting
° Use the schedule window
° Respond to meeting requests
° Remove attendees from a meeting
Working with Categories
Coloured categories help you to see, at a glance, how you have organised your day. Categories can be assigned to items such as appointments, tasks and meetings.
At the end of this topic you will be able to:
° Work with the category list
° Assign categories to items
° Organise items by category
° Filter items by category
° Send messages with categories
Working with Outlook Notes
Think of notes as an electronic sticky note stuck to your screen and you will understand what Outlook notes are. Notes are designed specifically for jotting down small bits of information that you might need from time to time.
At the end of this topic you will be able to:
° Create a note
° Use notes view
° Search your notes
° Set note options
Keeping Track of Tasks
Outlook Tasks are a sophisticated to-do list, in which you can specify tasks, set reminders and even assign tasks to someone else.
At the end of this topic you will be able to:
° Use task views
° Create a new task
° Set start dates, due dates, reminders and
priorities
° Specify a task’s recurrence
° Assign a task
° Understand task status reports
Using the Journal
If you need to keep track of the amount of time spent on a specific task or project for a customer, then the Outlook Journal can help you.
At the end of this topic you will be able to:
° Understand how the journal works
° Create a journal entry
° Use the journal views
° Search the journal